Muhammad is originally from Pakistan and moved to Indonesia after earning his Master’s degree in Mechanical Engineering in Malaysia.
In addition to his perfectly fluent English, Malaysian, and Indonesian, Muhammad is also a native Urdu speaker and has conversational fluency in Hindi and Punjabi.
Muhammad has a combination of technical understanding and practical sales experience that would make him a valuable asset to any organization selling or supporting a technical product!
Recent Experience
When
What
Where
2024 – 2025
Assistant Sales Manager
Supervising sales of electric motors, pumps and spare parts to shipping industry.
Ensuring quotations are in line with the requested engineering drawings and technical specifications.
Recommending compatible equipments and spare parts to customers in case of non-availability or economical factors.
Communicating with key account customers to close deals and secure new orders.
Contacting new customers and introducing products.
Resolving issues with customers on orders and delivery.
Aflex Ships Equipment, Jakarta, Indonesia
2022 – 2023
Assistant Manager, Operations
Assisting Operations Manager in running day to day operations for the provision of customer services for Gojek.
Managing Team Leaders, checking on Work Force Management and floor planning.
Ensuring KPIs are met according to service level agreements.
Weekly Business Review and Monthly Business Review with Gojek.
IGT Solutions, Jakarta, Indonesia
2018 – 2022
Customer Service Supervisor
Handling Inbound/Outbound calls from/to Australian customers using English as the language of communication.
Supervising the provision of customer services and Inbound/Outbound calls by utilizing CRM for Samsung, LG, TCL, Hisense and Liebherr home appliance service centers in Australia.
Liaising with technicians on spare parts and repairing.
Selling spare parts to customers and businesses (B2B).
Managing different teams of call center agents and data entry operators servicing Australian companies.
Recruiting and training call center staff.
Quality assurance on Inbound/Outbound calls and data entry by continuous improvement.
Handling complaints and escalations.
Ensuring KPIs are met according to service level agreements.
Daily Reporting, Documentation and Online Assistance.
