Offshoring Again? Why Bet on Bali?
A Nation Of Linguists. Most Indonesians speak at least two languages well. English and other Asian languages are common!
Seasoned Professionals. Young Indonesian professionals are technical, well-educated, and highly competitive on the world stage!
A Culture of Service. Hospitality, teamwork, and the pursuit of common goals are core values across Indonesia!
Customer Service for Asian Customers
At Work When It Matters. Indonesia shares time zones with all of eastern Asia. Be on the job when your customers are!
Fast, Stable Infrastructure. Great connectivity with the rest of the world guarantees a consistently superior support experience!
Customer Cultural Alignment. The best cultural bridge is no gap at all. Your Indonesian teammate is your Asian customer’s neighbor!
Third World Cost: First World Benefits
Incentivized Performance. Your Bali team earns big rewards when they outperform your local staff by your own metrics!
An Integrated Experience. We learn and use your tools for maximum customer impact with a minimum of fuss!
A High-Value Investment. Hire world-class, fully-managed support talent for less than half what that resource would cost at home!
A Nation Of Linguists
Indonesia is home to over seven hundred living languages!
Virtually every Indonesian speaks at least two (Bahasa Indonesia and their local dialect), and three or four is not uncommon. Learning a new language is an Indonesian superpower!
Make the rounds on Bali and you’ll meet a ton of young Indonesian technology and business professionals who speak English amazingly well, as well as Mandarin, Japanese, Korean, and other Asian languages.
Bali’s thriving tourism industry has created a strong incentive among locals to learn English and practice it regularly. The cool Indonesian kids sitting in Pererenan cafes speak English with one another.
Seasoned Professionals
The digital nomad subculture has fostered a tech-savvy environment on Bali.
Co-working spaces like Tropical Nomad and BWork Bali offer training programs and networking opportunities that attract a ton of locals. Indonesian universities like Udayana University produce graduates proficient in software development and familiar with CRM systems and help desk software.
According to the Indonesia Digital Talent Report 2022, there has been a huge increase in the number of tech graduates and professionals in Indonesia, and Bali’s a major contributor due to its growing tech community.
Virtually every tech worker and business professional you meet on Bali worked in a rice field or on a fishing boat as a kid. Their parents or grandparents were mostly full-time farmers and fishermen.
This hardworking heritage means a high level of dedication in professional roles. Expect your Bali team to be not only technically proficient, but also aware of how their work is perceived and eager to earn the praise of their customers!
A Culture of Service
Indonesian culture places a high value on family and community. Go to any restaurant and privately hand a tip to your server: it winds up in the communal tip jar—no exceptions!— and everybody gets a share.
In the workplace, this translates to exceptional, natural teamwork!
Employees in Indonesia support one another, share knowledge freely, and work collaboratively towards common goals. This collective spirit fosters a positive work environment where team members are motivated not just by individual success but by the success of the entire team.
The island of Bali relies heavily on tourism, which contributes over 60% of its GDP. This is not an accident: kindness to strangers was a key part of Balinese culture long before the island became a tourist hub.
Your Bali team can handle your most challenging customers with grace!
At Work When It Matters
Bali time offers significant operational advantages.
The island is in the GMT+8 time zone year-round: 12 or 13 hours ahead of the U.S. East Coast, depending on daylight savings. While your U.S. team is offline overnight, your Bali team can handle new customer inquiries and finish the swing on daytime work items.
Bali’s time zone aligns perfectly with business hours in major markets like Singapore, Hong Kong, and Sydney. If you have customers in the Asia-Pacific region, your Bali team can provide real-time support during your customers’ business day.
Indonesian staff on Bali observe Hindu holidays like Nyepi and Muslim ones like Eid al-Fitr, which typically don’t overlap with Western or East Asian holidays. So your Bali customer support team remains operational during times like Christmas or Lunar New Year, ensuring uninterrupted service at no additional cost!
Fast, Stable Infrastructure
Bali boasts a robust technological infrastructure.
Indonesia in general averages fixed internet speeds around 30 Mbps, and urban areas on Bali like Denpasar and Kuta routinely post speeds twice as high. This is more than sufficient for customer service and tech support operations.
The Indonesian government’s Palapa Ring Project aims to improve internet connectivity across the archipelago, including Bali. This commitment to infrastructure supports the viability of offshoring operations here.
Customer Cultural Alignment
If you’re already doing business in Asia, then you already know how hard it is to build a close working relationship over the phone with someone from a radically different culture, with a radically different life experience, who speaks a radically different language.
Some things just don’t translate.
The best cultural bridge is no gap at all. Your Indonesian teammate is your Asian customer’s neighbor!
Many of our staff who speak other Asian languages went to school or worked professionally in those countries. They know the local customs, the local slang, and the local business practices.
They can relate to your Asian customers in a way that your U.S. team just can’t!
Incentivized Performance
You get what you incentivize.
Whatever performance metrics you already use to evaluate your service operation, adopting those metrics is our first priority when integrating with your team.
Your KPIs are our KPIs!
And you can be sure your Bali team is paying attention, because they earn a 50% performance bonus at no extra cost to you every month they land in the top 20% of your team, according to your metrics!
Our goal is to pay that bonus to every member of your Bali team, every month. And when we do, everybody wins!
An Integrated Experience
To your customers, your Bali team members are indistinguishable from your internal staff.
They learn your products and services with your training materials and programs, so they speak your language to your customers. By adopting your tools and communication platforms, your Bali team seamlessly integrates into your existing service architecture.
While your Bali team may be remote to you, their Bali experience is on-site and under management by a team of professionals whose top concern is your satisfaction with your remote team.
Your Bali team’s job is to give your customers the best possible experience of your product. Our management team’s job is to create the same kind of experience for you!
A High-Value Investment
John Galt’s most advantageous payment terms offer a fully-trained, closely-managed, well-equipped full-time support resource for a total cost of $30,000 per year.
This represents a good 40% price advantage over a typical domestic onshoring scenario, and about a third of what you are probably paying right now!
Other options are available, including half-time resources and quarterly or monthly payment terms. This gives you the ability to limit your offshoring commitment and scale your support team based on actual demand without unnecessary overhead.
Here’s a summary of John Galt’s pricing structure:
| Resource | Full-Time | Half-Time |
|---|---|---|
| Paid Annually | $2,500/month $30,000/year |
$1,500/month $18,000/year |
| Paid Quarterly | $3,000/month $36,000/year |
$1,750/month $21,000/year |
| Paid Monthly | $3,500/month $42,000/year |
$2,000/month $24,000/year |
