At Work When It Matters
Bali time offers significant operational advantages.
The island is in the GMT+8 time zone year-round: 12 or 13 hours ahead of the U.S. East Coast, depending on daylight savings. While your U.S. team is offline overnight, your Bali team can handle new customer inquiries and finish the swing on daytime work items.
Bali’s time zone aligns perfectly with business hours in major markets like Singapore, Hong Kong, and Sydney. If you have customers in the Asia-Pacific region, your Bali team can provide real-time support during your customers’ business day.
Indonesian staff on Bali observe Hindu holidays like Nyepi and Muslim ones like Eid al-Fitr, which typically don’t overlap with Western or East Asian holidays. So your Bali customer support team remains operational during times like Christmas or Lunar New Year, ensuring uninterrupted service at no additional cost!
Fast, Stable Infrastructure
Bali boasts a robust technological infrastructure.
Indonesia in general averages fixed internet speeds around 30 Mbps, and urban areas on Bali like Denpasar and Kuta routinely post speeds twice as high. This is more than sufficient for customer service and tech support operations.
The Indonesian government’s Palapa Ring Project aims to improve internet connectivity across the archipelago, including Bali. This commitment to infrastructure supports the viability of offshoring operations here.
Customer Cultural Alignment
If you’re already doing business in Asia, then you already know how hard it is to build a close working relationship over the phone with someone from a radically different culture, with a radically different life experience, who speaks a radically different language.
Some things just don’t translate.
The best cultural bridge is no gap at all. Your Indonesian teammate is your Asian customer’s neighbor!
Many of our staff who speak other Asian languages went to school or worked professionally in those countries. They know the local customs, sling the local slang, and have lived the local business practices.
They can relate to your Asian customers in a way that your home-office team just can’t!
