John Galt Services seeks a full-time Head of Customer Service to build and manage a high-touch customer service team (~10 employees) on behalf of our client.
You are a seasoned Customer Service Professional who is perfectly fluent in English and Arabic. You will be fully integrated as a remote member of our client’s leadership team, with broad responsibilities and a great deal of trust.
🏢 Tasks & Responsibilities
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Learn the business and technical requirements of the customer-facing aspect of our client’s business.
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Consult with our client to develop operational processes and technical solutions that support a VIP service experience for their international customers.
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Recruit a highly competent, multi-lingual, on-site customer service team.
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Lead your team to conduct customer service operations here on Bali.
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Take on other responsibilities as needed.
🧧 Salary & Benefits
You are a highly educated, experienced Customer Service professional who speaks English and Arabic fluently. We will pay you accordingly.
You will begin at a probationary pay scale of IDR 24 jt / month gross (i.e. before taxes & benefits). Your probationary period is three months.
If we retain you past three months, your pay will increase to IDR 36 jt / month gross.
After your probationary period, you will be subject to monthly performance evaluations by our client. Based on those evaluations, we will pay up to a 50% monthly bonus, bringing your total gross compensation as high as IDR 54 jt / month.
We also reserve a large pool of funds for staff perks, events & annual bonuses. If we are happy with your work, you will be VERY happy with your choice!
Also, our office is just minutes from the beach, right outside Canggu, Bali. If you know, you know! 🌞🏖️😎
✅ Minimum Job Qualifications
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PERFECTLY FLUENT IN ENGLISH AND ARABIC! Minimal accent. We aren’t kidding about this one. If you aren’t sure, then you aren’t ready.
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PREVIOUS CUSTOMER SERVICE LEADERSHIP EXPERIENCE! You MUST have at least TWO YEARS of experience leading a Customer Service team.
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You MUST have at least a Bachelor degree.
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You MUST be willing to work early morning or late night hours.
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You MUST either live on Bali or be willing to relocate to Bali.
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You MUST have the right to work legally in Indonesia. JGS does NOT sponsor work visas!
If you do not meet ALL of these requirements, DO NOT APPLY for this job!
☑️ Other Qualifications
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SUPERIOR ATTENTION TO DETAIL!
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Patience, an engaging personality, and a desire to contribute to a winning team.
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The ability to learn quickly and an aptitude for problem-solving.
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You are supporting our client remotely, but this is NOT a remote job! We will provide working space and equipment near Canggu, Bali. All work is performed on-site.