Incentivized Performance
You get what you incentivize.
Whatever performance metrics you already use to evaluate your service operation, adopting those metrics is our first priority when integrating with your team.
Your KPIs are our KPIs!
And you can be sure your Bali team is paying attention, because they earn a 50% performance bonus at no extra cost to you every month they land in the top 20% of your team, according to your metrics!
Our goal is to pay that bonus to every member of your Bali team, every month. And when we do, everybody wins!
An Integrated Experience
To your customers, your Bali team members are indistinguishable from your internal staff.
They learn your products and services with your training materials and programs, so they speak your language to your customers. By adopting your tools and communication platforms, your Bali team seamlessly integrates into your existing service architecture.
While your Bali team may be remote to you, their Bali experience is on-site and under management by a team of professionals whose top concern is your satisfaction with your remote team.
Your Bali team’s job is to give your customers the best possible experience of your product. Our management team’s job is to create the same kind of experience for you!
A High-Value Investment
John Galt’s best payment terms offer a multilingual, fully-trained, closely-managed, well-equipped full-time support resource for only $15/hour!
This represents a good 40% price advantage over a typical domestic onshoring scenario, and compared to total cost of employment about a third of what you are probably paying right now!
Other options are available, including half-time resources and quarterly or monthly payment terms. This gives you the ability to limit your offshoring commitment and scale your support team based on actual demand without unnecessary overhead.
Here’s a summary of John Galt’s all-inclusive pricing structure:
| Terms | Full-Time | Half-Time |
|---|---|---|
| Annual | $12/hr | $13/hr |
| Quarterly | $14/hr | $15/hr |
| Monthly | $16/hr | $17/hr |
Prices quoted per resource in USD.
